What is the procedure for filing a claim with Fetch by The Dodo?
The Dodo’s Fetch makes filing a claim a breeze. You may print a pre-filled claims form from your account, which you can access through the website or the app. You’ll also need to provide receipts from your pet’s veterinarian appointment, which must be paid and itemized. Pet owners must also submit the Medical Record Release Form when filing their first claim with Fetch by The Dodo, which should be completed by all veterinarians – specialty and emergency – that your pet has seen in the previous two years. You can email or submit the form to Fetch by The Dodo once you’ve completed and signed it (saving copies for your records). Within 90 days following therapy, claims should be filed.
How Long Does Fetch by The Dodo Take to Reimburse a Claim?
When The Dodo submits a claim to Fetch, their staff of claims adjusters — who are also certified veterinary professionals – reviews it within one day of receiving it. While the claims procedure appears uncomplicated, claims can be settled in as little as a few days, but reimbursement can take up to 30 days. Providing all of the required paperwork speeds up the procedure.